CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES

Transforming the Way Brands Engage their Customers

Data sits at the core of our customer relationship management (CRM) services. With our dynamic CRM & loyalty programmes, we help you acquire new customers, retain existing customers, reactivate lapsed customers and stimulate higher spending for each visit. 

Through Fimmick CRM, Fimmick’s customer relationship management branch in Hong Kong and Taiwan, we offer more than cloud-based CRM solutions. From loyalty programmes, data management platforms, marketing automation to mobile apps, and integrated with social media marketing, programmatic ads and content marketing, we walk side by side with you to design CRM and digital marketing strategies that work. 

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Customer Relationship Management CRM

“How you gather, manage and use DATA will determine whether you win or lose.”

OUR CUSTOMER RELATIONSHIP MANAGEMENT SERVICES

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    Integrated CRM & Loyalty Programme

    We integrate traditional CRM with social media, mobile and other digital technologies to acquire, engage and retain customers.

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    360° Single Customer View

    To truly measure customer purchase behavior and drive personalisation and customer journey automation

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    Big Data Analytics

    We leverage cross-channel real-time data for more actionable insights to deliver more profitable customer experiences.

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    CRM System Setup & Implementation

    We help you design, develop and upgrade your CRM systems, data management platforms and customer scoring to optimise your marketing efforts.

Want to know more about our customer relationship management services?

WHY CHOOSE FIMMICK

Integrated & Dynamic Approach

From CRM to digital marketing, our integrated approach follows your customers dynamically across multiple channels and touch points to help your company achieve success.

Award-winning Team

We offer more than just a CRM system. Our award-winning team of experts work closely with you and your team to fully understand and to achieve your goals.

Data- and Results-Driven

We take the guesswork out of CRM. Our strategies are based on insights generated from data, resulting in effective and reliable programmes and campaigns.

Creative and Innovative Thinking

We are more than a digital marketing agency; we are a creative thinking company. We excel at producing exciting and ground-breaking campaigns for our clients.

CONTACT US

Headquarters

1/F, Hung To Centre,
94-96 How Ming Street,
Kwun Tong, Kowloon,
Hong Kong

Hotline

+852 36225388

Office Hours

Mon. – Fri. 09:00 – 18:00

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