Transforming the Way Brands Engage their Customers
Data sits at the core of our customer relationship management (CRM) services. With our dynamic CRM & loyalty programmes, we help you acquire new customers, retain existing customers, reactivate lapsed customers and stimulate higher spending for each visit.
Fimmick CRM is an award-winning customer relationship management agency in Hong Kong. Our comprehensive services include CRM & loyalty programmes consulting and setup, customer journey design, data capture & data analytics, mobile apps and more. All these can be integrated with social media marketing, programmatic ads, chatbot integration, marketing automation, online-to-offline (O2O) solutions and more to offer maximum return on your CRM strategies.
We offer a range of CRM consultancy services to help you get the most out of your CRM programme. From CRM strategy design, CRM programme selection, CRM implementation, to user exerience (UX) and user interface (UI) design, we help you evaluate your current programme to improve customer loyalty, retention and satisfaction.
CRM Programme Strategy & Execution
We combine data science and creativity to deliver CRM campaigns tailored for your customers, such as launching marketing campaigns to capture customer data, developing CRM technology to store membership data, and designing customer journey plan that boost customer retention. We strive to help you gain and retain customers more effectively.
Customer Data Analysis & Insights
Data is the key to knowledge and insight. Through data analysis, we identify hidden patterns and customer characteristics to identify their needs and wants. Our data cleansing, data management and data analytics services help you generate customer insights, segment audience, create personas and customer journeys to determine the optimum CRM strategy that will make your business thrive.
Social CRM Marketing Integration
Our customer relationship management team can help you create better marketing campaigns and improve your marketing activities through social CRM campaigns, micro-targeted online advertisement campaigns, marketing automation, chatbot integration, personalised content, online-to-offline (O2O) programmes.